What are your payment terms?

Via this website we accept PayPal, Direct Deposit, Cheque or pick up from our warehouse.

Can I design my own lighting?

Yes you can, please check out our ‘Design Your LED’ page for our custom lighting design form.

What is the typical lead time of manufacturing once the lighting design has been approved?

It all depends on the product we develop together. Time factors are tooling, machining and other technical considerations. Contact us to learn more or complete our ‘Design Your LED’ form.

Can I ring to speak with the lighting designer?

Of course you can, we are open Monday to Friday and can be contacted on +61 02 4946 2160

Why are LED's more expensive than incandescent lights

The average life of an LED if used in your home for 8 hours per day should last for 10 years (Approx. 30,000 hours). An incandescent lamp, if used 8 hours per day will last half a year (Approx. 3000 hours). An example of cost savings is 7 Watts per LED versus 50 Watts of incandescents, so the lesser the Wattage the more you save on electricity bills. Plus you will save money on replacement bulbs and remove the inconvenience of replacing lamps especially in the hotel and hospitality industry.

How many people does it take to change a light bulb

We don’t change bulbs, we change LED’s, but then again LED’s rarely need to be changed due to their amazing life time.

Do you supply lighting for areas other than residential?

Yes, we supply lighting specially designed for Residential, Commercial and Industrial needs

What does the symbol CE stand for?

CE stands for “Conformité Européenne” which is French for “European Conformity”, stating that the product conforms to the essential requirements of all European directives which include safety, public health, Electromagnetic Compatibility, and consumer protection, among other things.

  CE marking is a mandatory requirement for selling all products that it applies to into EU Countries.

What is RoHS?

RoHS is the acronym for Restriction of Hazardous Substances. RoHS, also known as Directive 2002/95/EC, originated in the European Union and restricts the use of specific hazardous materials found in electrical and electronic products. All applicable products in the EU market after July 1, 2006 must pass RoHS compliance. 

What do the UL and cUL marks mean?

UL stands for Underwriters Laboratories, an organisation that has been around for more than 100 years. If you visit the UL Web site at www.ul.com, you can find the following description: “UL is a world leader in product safety testing and certification. For more than 100 years, manufacturers have had their merchandise evaluated and tested for safety risks by our independent, third-party safety certification organization. Last year alone, approximately 14 billion products with the UL Mark entered the global marketplace.” UL sets standards for different product categories and tests products to make sure they meet the standards. In this way, UL is similar to the CE marking organisation. In the past the Canadian Standards Authority (CSA) operated their own tests and standard but for many products it is now accepted that the UL tests generally meet their requirements. This is generally accepted in place of the old CSA mark.

What does SAA mean?

SAA approval is the Australian certification issued to electrical products and electrical equipment that has proven to comply with the safety requirements of the applicable Australian Standard.